RACINES CUSTOMER SERVICE

Privacy policy

I like my privacy. We honor yours. We don't sell it, share it, rent it, disburse it or release any names or information about our customers for marketing purposes to anyone. Cookies are only for eating. Chocolate Chip preferably. We do link to some manufacturers...they might use electronic cookies. If you have any questions or concerns about our privacy policies please email us.

Return Policy

All claims for credit, shortages and/or damages must be placed within ten days of receipt of merchandise. Please call or email for authorization for items you wish to return or exchange. Please place the authorization number within the return. All merchandise must be received by Racines in saleable condition, unless merchandise is found to be defective.

If the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective, we will pay the costs. For all other returns or exchanges the shipping cost remain the responsibility of the customer.

RETURN TO:
Racines
Web Sales Department
344 North Franklin St.
Fort Bragg, CA 95437

Please indicate if this is a return or an exchange with the returned package, and include authorization number. Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item. Any form of reimbursement is consistent with the original method of payment.

Shipping info

Our shipping charges are based on standard UPS or U.S. Mail rates, which are based on package weight , size, and distance shipped. We ship anywhere in the U.S.

We try to get our orders out on the same day. We ship by US Priority mail and UPS ground.

Location: 344 North Franklin Street, Fort Bragg, California 95437

Phone: toll free 866-374-6972

Phone: 707-964-2416

Hours: Monday through Friday - 9 a.m. to 5:30 p.m. PST
Saturday - 10:00 a.m. - 4:30 p.m.
Closed Sundays

Email: Rebecca@racinesfortbragg.com